Florida Boards


  • Medicine

  • Nursing

  • Dentistry

  • Pharmacy

  • Optometry

  • Massage Therapy

  • Psychology

  • Chiropractic Medicine

  • Occupational Therapy

  • Osteopathic Medicine

  • Physical Therapy

  • Acupuncture

  • Athletic Training

  • Clinical Laboratory Personnel

  • Hearing Aid Specialist

  • Mental Health Professions

  • Nursing Home Administrators

  • Opticianry

  • Orthotists & Prosthetists

  • Podiatric Medicine

  • Respiratory Care

  • Speech-Language Pathology & Audiology

COUNCILS

Dietetics and Nutrition Practice | Electrolysis | Licensed Midwifery | Physician Assistants

DEPARTMENT REGULATED PROFESSIONS/FACILITIES

Certified Master Social Workers | Pain Management Clinics | Dental Laboratories | Paramedics | Emergency Medical Technicians | Radiologic Technicians | Medical Physicists | School Psychologists | Office Surgery Registration

Contact Us

ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.

ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.

If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.

ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.

Frequently Asked Questions

When can I chat?

ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.

What does ELI do?

ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.

What if ELI can't answer my question?

ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.

Do all board websites have ELI?

Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.

I do not want to chat, I want to call, how do I do this?

Please ask ELI, he will help you find the correct contact information for your issue.

Contact Information

Florida Department of Health, Division of Medical Quality Assurance
Bureau of Operations - Background Screening Unit
4052 Bald Cypress Way, Bin BSU-01 Tallahassee, Florida 32399
Phone: (850) 488-0595 || Email: mqa.backgroundscreen@flhealth.gov

Disclaimer

Content provided by the Florida Department of Health presented herein is for informational purposes only. The Department has not screened each individual or organization that appears on this site or that is electronically linked to this site. The appearance of an individual or organization on this site is not intended as or in any manner serves as an endorsement of that individual or organization or any products or services identified on the individual’s or organization’s site. The Department disclaims any and all warranties with regard to the Website and Website information, including without limitation (A) Any implied warranties of merchantability, fitness for a particular purpose, infringement or title, (B) Any warranty of quality, functionality, operability, use or performance of the Website or Website information, (C) Any warranty of the accuracy completeness or validity of data or information communicated through the Website or included in the Website information, (D) Any warranty of the continuous availability of the Website or Website information, or that the Website or Website information will be uninterrupted or error-free, (E) Any warranty that the Website information or other files or data available for access or downloading will be free of infection, viruses, or other code manifesting harmful, contaminating, or destructive properties, or (F) Any warranties arising from course of dealing, trade usage, trade practice or otherwise. In addition, the Department does not represent or warrant that any defects in the Website or errors in the Website information will be corrected. In addition, the department does not warrant either expressly or by implication any individual, organization, product or service appearing on this site or that is electronically linked to this site. The department strongly urges all users of this site to conduct their own investigation of any individual, organization, product or service appearing on this site or that is electronically linked to this site.

Various clipart and image collections appearing on this site are used under license by the department or its web managers for this site. These images are for viewing purposes only. Any reproduction may be prohibited under federal/state copyright or trade secret laws.