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  • Medicine

  • Nursing

  • Dentistry

  • Pharmacy

  • Optometry

  • Massage Therapy

  • Psychology

  • Chiropractic Medicine

  • Occupational Therapy

  • Osteopathic Medicine

  • Physical Therapy

  • Acupuncture

  • Athletic Training

  • Clinical Laboratory Personnel

  • Hearing Aid Specialist

  • Mental Health Professions

  • Nursing Home Administrators

  • Opticianry

  • Orthotists & Prosthetists

  • Podiatric Medicine

  • Respiratory Care

  • Speech-Language Pathology & Audiology

DEPARTMENT REGULATED PROFESSIONS

Dietetics & Nutrition | Electrolysis | School Psychology | EMT Paramedics | Radiologic Technology | Medical Physicist | Midwifery

Frequently Asked Questions

Please see the DOH Livescan Service Provider List to submit your fingerprints to the Department. Please ensure that the Originating Agency Identification (ORI) number is provided to the Livescan service provider when you submit your fingerprints. If you do not provide an ORI number or if you provide an incorrect ORI number to the service provider, the board office will not receive your fingerprint results. The applicant or licensee is fully responsible for selecting the service provider and ensuring submission of the prints to the Department.

Effective December 16, 2016 at 5:00 pm, the Clearinghouse will NO longer accept transmissions from Livescan Vendors/Service Providers who are running on Windows XP.

When choosing a Livescan provider from our list, you will need to confirm they are not running Windows XP to ensure your results will be entered into the Clearinghouse.

Please note: the Agency for Healthcare Administration (AHCA) is notifying all Clearinghouse approved Livescan providers of this important information, however, it is still highly recommended that you confirm with the Livescan provider that they do not use Windows XP before you schedule an appointment with them.

A: Make sure to confirm the following information with the Livescan provider BEFORE you visit the location or set up your appointment.

1. Are they able to submit your fingerprints electronically to the Florida Department of Law Enforcement?

2. Are they able to submit a photograph electronically with your fingerprint submission?

3. Confirm that they are not using Livescan machines with Windows XP*

a.If the service provider does not know, they should reach out to their vendor from whom they purchased/leased their machine.

*Windows XP is not compatible with the Florida Clearinghouse system, therefore if you use a provider that is running Windows XP, you will NOT be entered into the Clearinghouse for our agency to view your results. This may result in having to complete a new screening.

A: Please refer to the list of Screened and Non-Screened professions on this site, under the Screening Requirements tab.

A: In the traditional method of fingerprinting, ink is applied to each of your fingers which are then rolled across a fingerprint card to obtain your prints. With electronic fingerprinting, there is no ink or card. Your fingerprints are rolled across a glass plate and scanned. It is faster and cleaner than the traditional method. Electronic fingerprinting reduces the likelihood of illegible fingerprints and will reduce the overall application processing time.

A: We can only view previous results if they were submitted by a FDLE approved and Clearinghouse compliant Livescan Service Provider and entered into the Clearinghouse within the last five years by one of the specified agencies defined in s. 435.02(5), Florida Statutes. If these conditions apply and your previous screening meets the current screening standards required by the Department of Health, then it is possible that you may not need to submit a new background check. If you are still not sure if your last screening meets this criteria, please contact the Background Screening Unit at mqa.backgroundscreen@flhealth.gov to verify that they are able to view your results.

A: You can do it either way. The application is valid for one year after submission. If you get your fingerprints done by a FDLE approved and Clearinghouse compliant Livescan service provider or vendor, and your prints are entered into the Clearinghouse as is required, then your prints will be retained for five years. If you choose to submit your application before your fingerprints, there is a possibility that you will receive a deficiency letter since they cannot process the application without the results, which could cause delay.

A: The Department of Health accepts fingerprints electronically submitted through a service provider approved by the Florida Department of Law Enforcement (FDLE) and who is photo capable and is in compliance with the requirements of Florida's Care Provider Background Screening Clearinghouse pursuant to s. 435.04(1)(e), Florida Statutes. You can view the service provider options and contact information on this site under Locate a Provider.

A: a) All applicants will be required to bring two (2) forms of identification to the electronic fingerprinting site on the day of fingerprinting. One of the two types of identification must bear your picture and signature such as a driver's license, state identification card or passport.

b) If you are an applicant seeking a license for any profession regulated by the Department of Health which requires a criminal background search as a condition of licensure, you must provide accurate demographic information at the time your fingerprints are taken, including your Social Security number. If you are unable to legally obtain a social security number, you must provide an individual taxpayer identification number (ITIN). Please be sure to provide your profession's ORI number and other demographic information.

c) You must provide the correct ORI number. If you apply online, there is a form that you can print out that will have your ORI number prepopulated. In the paper application, you can locate your ORI number in the instructions.

d) In addition to compliance with the Florida Department of Law Enforcement transmission requirements, the Livescan Service Providers will need the following information in order for the Department to receive the results appropriately. Failure to submit this information may result in the Department's inability to obtain screening results:

  • Full Name
  • Address (the individual's address is needed for the Agency to make contact if necessary)
  • Social Security Number (or Tax ID Number. Section 435.04(1)(e), Florida Statutes)
  • Date of Birth
  • Race
  • Sex
  • Height
  • Weight
  • Hair Color
  • Eye Color
  • Place of Birth
  • Employer Name
  • Employer Address
  • Screening ORI Number

Please Note: Although the ITIN will be sufficient to complete the background screening requirement, you will still need a social security number to be licensed by our agency. A social security number is a statutory requirement for licensure. You will not be granted a license until you are able to provide the Department with a valid social security number. If this information needs updating, you will need to mail a copy of your social security card to the appropriate board office for update.

A: If you apply online, there is a form that you must print out that will have your ORI number prepopulated. In the paper application, you can locate your ORI number in the instructions. A complete list of ORI numbers can also be found on this site under Screened Professions on the Screening Requirements tab.

A: Obtain your receipt showing payment date, TCN (Transaction Control Number), TCR (Transaction Control Reference Number) and other pertinent information in case you need to go back to them for assistance.

A: The screening should be available for our agency to view in the Clearinghouse system 24-72 hours after the Livescan provider submits your fingerprints to the Florida Department of Law Enforcement (FDLE). You may check the status of your fingerprint submission with your Transaction Control Number (TCN) on FDLE’s TCN Lookup Website.

Please Note: Although your results should be available in 24-72 hours, each board has a processing time to review your file and update your application status. You may contact your board office directly to verify their current processing times. If you do not see a status update on your online account within 30 days of completing your Livescan, please contact us to confirm your results were received. Waiting too long may result in having to complete a new screening.

A: The total fee charged by each service provider varies. Please contact them to obtain this information. You can view the service provider options and contact information on the Livescan Service Provider List.

A: Livescan device is a term for the scanners used to directly capture fingerprints through a scanning function. Persons being screened place their hands directly on the scanner for reading—their fingerprints are rolled across a glass plate. Fingerprint scanning using a Livescan device provides faster results and generally costs less than hard card scanning as there is less handling involved. Livescan capture also produces a better quality print, so there is a lower rejection rate of illegible prints (no ink smudging, etc.) and will reduce the overall application processing time. Hard card scanning is a method of submitting a traditional fingerprint card where finger prints are "rolled" in ink onto an FBI fingerprint card. Cards are then converted to "electronic" by using a machine that scans the cards. There is typically a fee associated with "rolling the prints" as a high degree of skill is required to achieve the necessary quality.

A: It is statutorily required for you to have a photograph taken at the time of fingerprinting to be entered into the Clearinghouse. Without it, your screening can NOT be shared among state agencies. For a screening to be Clearinghouse-compliant and thus shareable, you must have: a) retained fingerprints, b) photograph, and c) signed privacy policy.

A: Please refer to the list of FDLE approved and Clearinghouse compliant Livescan Service Providers located on this site under the Livescan Service Provider tab. You can search for your local sheriff's office on that list. If it is listed there, then it is a photo-capable facility. If you choose to use your local sheriff's office, please be aware that payment must be processed through the Civilian Applicant Payment System (CAPS) by credit card within 30 days of being printed. Applicants will not have the option of paying at the sheriff's office. CAPS payment can be completed at https://caps.fdle.state.fl.us/caps/app/start.

A: Yes. Out of state and out of country applicants are still required by the FDLE and the FBI to submit their prints electronically. Unless the Livescan Service Provider has registered their equipment located outside the state of Florida with the FDLE, applicant results will not be transmitted to Florida and we will not receive the results. You will need to contact a Livescan Service Provider who can assist out of state applicants with submitting their prints electronically. This typically involves applicants utilizing the fingerprint hard card process and submitting them to a designated contact that can then transfer the fingerprint hard cards into electronic fingerprint submissions. You can find Livescan Service Providers who have indicated that they service out of state applicants on this site under the Locate a Provider tab, by clicking on the map.

A: All criminal history checks for our screened professions must be initiated through the Florida’s Care Provider Background Screening Clearinghouse where they will be retained for a period of 5 years. To meet the requirements of the Clearinghouse, AHCA has verified if an applicant is unable to legally obtain a social security number, they must provide an individual taxpayer identification number (ITIN). Please visit the website for the Social Security Administration or the Internal Revenue Service to apply for one of these required government issued numbers.

Please Note: Although the ITIN will be sufficient to complete the background screening requirement, you will still need a social security number to be licensed by our agency. A social security number is a statutory requirement for licensure. You will not be granted a license until you are able to provide the Department with a valid social security number. If this information needs updating, you will need to mail a copy of your social security card to the appropriate board office for update.

A: There are several reasons you might receive a deficiency letter. Some of the common reasons and associated actions you should take include:

a) Your fingerprints were not received prior to the letter being mailed. In this case you will need to contact your Livescan Service Provider to determine if they have submitted the prints to FDLE for processing.

b) You did not get fingerprinted by a FDLE approved and Clearinghouse compliant Livescan service provider or vendor. Check the list on this website under the Locate a Provider tab to see if your service provider is on it. If not, you will need to choose another provider from this list.

c) Your fingerprints were not accepted by the Clearinghouse because of missing information, such as the required social security number or individual taxpayer identification number (ITIN) or other important information. If this is the case, you will need to contact the Agency for Health Care Administration at BGScreen@ahca.myflorida.com or the Florida Department of Law Enforcement at ApplicantChecks@fdle.state.fl.us to determine the exact cause for the delay and how you should proceed.

A: If it is determined by the Federal Bureau of Investigation (FBI) that your prints were not legible, the Department will send you a letter asking you to return to the same service provider who did your initial prints and schedule a re-roll of your prints.

You will be required to bring the Department's notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the resubmission. After your first rejection, you have 180 days to get them redone without being charged the FBI fee. After this time, you will be responsible for any costs associated with the re-roll of your fingerprints.

A: There is no further action to be taken by you or the Department. Unfortunately this is an FBI process and it can take up to 8 weeks.

A: The Department of Health does not regulate Livescan Service Providers. As an applicant, you have the choice to select any provider on the Livescan Service Provider list and will be fully responsible for following up with your provider to ensure that they timely submit your prints, electronically to the Florida Department of Law Enforcement. We suggest that you ask the service provider for a receipt showing payment date, TCN, TCR and other pertinent information in case you need to go back to them for assistance.

A: Please review the following information from the Florida Department of Law Enforcement (FDLE) regarding Criminal History Record Information Sharing: https://www.fdle.state.fl.us/cms/Criminal-History-Records/FAQ.aspx (Scroll to Criminal History Record Information Sharing)

Note: you can request a copy of your criminal history record directly from FDLE and the Federal Bureau of Investigation.

Current applicants who would like to request a copy of their background screening results from the Department may submit a detailed written request to the Background Screening Unit at mqa.backgroundscreen@flhealth.gov for review. Your email must include the reason for the request, and provide satisfactory proof of identity (full name and date of birth, last four digits of your Social Security Number, and your file number with the Department). .

A: Pursuant to 28 CFR 16.34, if, after reviewing your record, you believe that it is incorrect or incomplete in any respect and wish to make changes, corrections or update the alleged deficiency, you should make application directly to the agency which contributed the questioned information (the arresting agency and/or the appropriate judicial system). You may also direct your challenge as to the accuracy or completeness of any entry on the record to the FBI, Criminal Justice Information Services (CJIS) Division, ATTN: SCU, Mod. D-2, 1000 Custer Hollow Road, Clarksburg, WV 26306. The FBI will then forward the challenge to the agency which submitted the data requesting that agency to verify or correct the challenged entry. Upon the receipt of an official communication directly from the agency which contributed the original information, the FBI CJIS Division will make any changes necessary in accordance with the information supplied by that agency.

A: You will need to report all criminal history with the exception of minor traffic offenses. DUI/DWI and reckless driving are not considered minor traffic offenses for this purpose.

A: Yes, you will need to report those charges.

A: Yes, you will need to report those charges. Professions licensed by the Department of Health are required to disclose sealed charges.

Additional Information: FDLE Website: Sealed & Expunged Records

A: You should send in any documents pertaining to the specified charges showing the date(s) and circumstance(s) surrounding your arrest(s)/conviction(s), section(s) of the law violated, and disposition of the case. Examples of documents include the Arrest Report, the Complaint or Indictment, the Judgement, Docket Sheet or other documents showing the disposition of your case. This may also be referred to as the Order of Probation.

You will also need to submit a detailed description of the circumstances surrounding your criminal record and rehabilitative changes in your lifestyle since the offense.

Please note: The following screened professions are currently required to provide certified criminal history documents: Athletic Trainers, all Nursing professions, Chiropractic Physicians, O&Ps, Pedorthists, Orthotic fitters, Podiatric Physicians, Pharmacy Owners/Affiliates/Prescription Department Managers.

Additional Information:
To assist you in obtaining the additional documentation you may find the following information helpful:

  1. Contact the Clerk of Courts in the county of the offense to request copies of arrest reports, final dispositions; and satisfaction of terms; copy of expunged or sealed records; proof of pre-trial diversion programs; and copy of judgements or decrees.
  2. If the arrest report is not available by the clerk of courts, you will need to contact the arresting agency directly.
  3. Contact your probation officer (if one was involved) to obtain a letter confirming your current probation status or the termination of probation.
  4. If you are unable to gather the requested items from the Clerk of Courts due to files not being available please supply a letter from the clerk confirming the records are no longer available.

A: If there are no documents, you must obtain a letter from the clerk of courts stating that there was no documentation for that specific incident.

A: All criminal history checks for our screened professions must be initiated through the Florida’s Care Provider Background Screening Clearinghouse where they will be retained for a period of 5 years. To meet the requirements of the Clearinghouse, AHCA has verified if an applicant is unable to legally obtain a social security number, they must provide an individual taxpayer identification number (ITIN). Please visit the website for the Social Security Administration or the Internal Revenue Service to apply for one of these required government issued numbers.

Please Note: Although the ITIN will be sufficient to complete the background screening requirement, you will still need a social security number to be licensed by our agency. A social security number is a statutory requirement for licensure. You will not be granted a license until you are able to provide the Department with a valid social security number. If this information needs updating, you will need to mail a copy of your social security card to the appropriate board office for update.

A: Once your prints have been entered into the Care Provider Background Screening Clearinghouse, they will be retained for 5 years.

A: We can only view previous results if they were submitted by a FDLE approved and Clearinghouse compliant Livescan Service Provider and entered into the Clearinghouse within the last five years by one of the specified agencies defined in s. 435.02(5), Florida Statutes. If these conditions apply and your previous screening meets the current screening standards required by the Department of Health, then it is possible that you may not need to submit a new background check.

If you are still not sure if your last screening meets this criteria, please contact the Background Screening Unit at mqa.backgroundscreen@flhealth.gov to verify that they are able to view your results.

A: If it is determined by the Federal Bureau of Investigation (FBI) that your prints were not legible, the Department will send you a letter asking you to return to the same service provider who did your initial prints and schedule a re-roll of your prints.

You will be required to bring the Department's notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the resubmission. After your first rejection, you have 180 days to get them redone without being charged the FBI fee. After this time, you will be responsible for any costs associated with the re-roll of your fingerprints.

A: There is no further action to be taken by you or the Department. Unfortunately this is an FBI process and it can take up to 8 weeks.

A: If you failed to disclose a criminal conviction on your application for licensure, you will be required to submit all supporting documentation pertaining to the conviction. Once your file has been deemed complete, you will also be required to appear before your profession’s Board at the next available meeting.

A: Pursuant to Section 456.039(3), Florida Statutes, you must notify the Department in writing within 45 days after the occurrence of the event.

A: Your license may be disciplined for failure to report the offense and for being convicted or having adjudication withheld for a crime relating to the practice.

A: If the result of the background report shows arrests and offenses, or incomplete dispositions, you will receive a notice from your profession’s Board office requesting additional information. Depending on the types and seriousness of the offenses, your file may go before the Board for further review. If the Board denies your file, you will receive an official Intent to Deny Order and will have right of appeal.

A: We cannot make determinations in advance, as laws and rules do change over time. However, you can review Section 456.0635, Florida Statutes to view a list of automatic disqualifying offenses prior to applying. You should also review Chapter 435 and Section 408.809, Florida Statutes for disqualifying offenses related to employment.

A: If you are being denied licensure, you will receive an Intent to Deny Order. On that order, there will be specifics regarding your right to appeal or other options you might have.

If you would like to obtain a copy of your background report to review it for accuracy or completeness, you may submit a request in writing to the Background Screening Unit identifying the reason for the request and providing satisfactory proof of identity (full name & date of birth, last four digits of your Social Security Number, and your license or file number with the Department).

A: The application will be incomplete and will sit with no action being taken until it expires.

The system that was storing all the prints completed in 2012 early 2013, known as FALCON is no longer going to be used/accessible by the Department of Health. There was a very small volume of individuals prints stored in FALCON prior to the implementation of the Clearinghouse. The FALCON system required annual retention whereas the Clearinghouse is able to retain prints for 5 year intervals. We are trying to have one location where all our licensees/permittees prints are stored and also realize a cost savings for permittee’s by making the switch.

The Background Screening Unit has a list of all individuals that need to complete a new screening. Please contact us at mqa.backgroundscreen@flhealth.gov with your license number, and we will confirm whether or not you need to complete this process.

The list consists of individuals who were screening prior to 2013 or very early in 2013 that are still in a position with a pharmacy that requires screening. Those positions would be

1) Prescription Department Manager or Consultant of Record
2) Owner/officer or control person of the pharmacy*

*The exception is if the Pharmacy has more than $100 million in business taxable assets. In this instance, only the Prescription Department Manager or the Consultant of Record is required to be screened.

Contact us at mqa.backgroundscreen@flhealth.gov stating you do not currently hold one of these positions. This is so we can 1.) Remove you from the list of individuals who receive this notice and 2.) Work with the Board of Pharmacy to update the facility record.

Contact the Board of Pharmacy at mqa.pharmacy@flhealth.gov to update this information.

No, unfortunately if the screening was not entered into the Clearinghouse we cannot use it. We are only able to use a previous screening if it was completed for one of the Specified Agencies that participates in the Clearinghouse system and it is shareable.

We request that you complete it as soon as possible however the deadline we have put in place is December 31, 2016.

Email us at mqa.backgroundscreen@flhealth.gov with the names and license numbers of each individual you would like to check. You can also give us a call at (850) 245-4444 x3418 or (850) 245-4444 ext. 3564. We will check the Clearinghouse and let you know who is already there, and who will need to complete a new screening.

Please go to our provider list http://www.flhealthsource.gov/bgs-providers then select your county. You will be provided a list of providers that will be able to submit the Clearinghouse approved screening. Be sure to let them know you are completing the screening for the Florida Department of Health, Division of Medical Quality Assurance and the ORI is EDOH4680Z.

That is up to your pharmacy, unfortunately we cannot answer that question. It is up to your pharmacy if they are going to pay this fee for you or not.

This fee will be created exactly 4 years after you are screened, this will be invoiced and added to our system like a transaction. The fee will have to be paid, but again we do not know if you or the pharmacy you work for will be responsible for payment.

Once you complete your screening, please email us at mqa.backgroundscreen@flhealth.gov with your name and TCN number that the provider will give you. The TCN number is like your receipt because we can use this to track down the results, should we not receive them timely.

If you are not able to complete the screening by the deadline, the pharmacy's permit may be investigated by Consumer Services.

Contact Information

Florida Department of Health, Division of Medical Quality Assurance
Bureau of Operations - Background Screening Unit
4052 Bald Cypress Way, Bin BSU-01 Tallahassee, Florida 32399
Contact Us

Disclaimer

Content provided by the Florida Department of Health presented herein is for informational purposes only. The Department has not screened each individual or organization that appears on this site or that is electronically linked to this site. The appearance of an individual or organization on this site is not intended as or in any manner serves as an endorsement of that individual or organization or any products or services identified on the individual’s or organization’s site. The Department disclaims any and all warranties with regard to the Website and Website information, including without limitation (A) Any implied warranties of merchantability, fitness for a particular purpose, infringement or title, (B) Any warranty of quality, functionality, operability, use or performance of the Website or Website information, (C) Any warranty of the accuracy completeness or validity of data or information communicated through the Website or included in the Website information, (D) Any warranty of the continuous availability of the Website or Website information, or that the Website or Website information will be uninterrupted or error-free, (E) Any warranty that the Website information or other files or data available for access or downloading will be free of infection, viruses, or other code manifesting harmful, contaminating, or destructive properties, or (F) Any warranties arising from course of dealing, trade usage, trade practice or otherwise. In addition, the Department does not represent or warrant that any defects in the Website or errors in the Website information will be corrected. In addition, the department does not warrant either expressly or by implication any individual, organization, product or service appearing on this site or that is electronically linked to this site. The department strongly urges all users of this site to conduct their own investigation of any individual, organization, product or service appearing on this site or that is electronically linked to this site.

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